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STANDARD
GROUND SHIPPING TIMES
Allow
6-8 business days to receive your order in the US
or Canada.
Normally, it will arrive earlier, but make better to
play it safe. At
our discretion, we will use either the US
POSTAL, UPS, or FEDEX to ship your order. We
strive to ship orders within 24 hours after your order is
received. We cannot ship to P.O. Boxes.
NOTE: large and
jumbo pinatas can only be shipped by ground.
EXPRESS
SHIPPING
We
offer 3-day, 2-day, and next-day service via Fed Ex. Express
orders received before 9:00am
on business days will normally be shipped
the same day.
If received later,
it will
be shipped the following business day,
so
allow an extra day in your calculations.
Express
orders received on weekends or holidays will be shipped the
next business day.
SHIPPING
RATE CHART FOR US AND CANADA
(does not include Handling Fees that apply to Express orders for Premium
and Standard Pinatas)
|
Merchandise
Total
|
US
Ground
|
US
3-Day Fed Ex
|
US
2-Day Fed Ex
|
US
1-Day Fed Ex
|
Canada
Ground
|
|
up
to $25.00
|
$6.95
|
$12.95
|
$15.95
|
$21.95
|
$8.95
|
|
$25.01
- $40.00
|
$7.95
|
$13.95
|
$16.95
|
$22.95
|
$9.95
|
|
$40.01
- $50.00
|
$8.95
|
$14.95
|
$17.95
|
$23.95
|
$10.95
|
|
$50.01
- $60.00
|
$9.95
|
$15.95
|
$18.95
|
$24.95
|
$11.95
|
|
$60.01
- $70.00
|
$10.95
|
$16.95
|
$19.95
|
$25.95
|
$12.95
|
|
$70.01
- $80.00
|
$11.95
|
$17.95
|
$20.95
|
$26.95
|
$13.95
|
|
$80.01
- $90.00
|
$12.95
|
$18.95
|
$21.95
|
$27.95
|
$14.95
|
|
$90.01
- $100.00
|
$13.95
|
$19.95
|
$22.95
|
$28.95
|
$15.95
|
|
Additional
$10
|
$1.00
|
$1.00
|
$1.00
|
$1.00
|
$1.00
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EXPRESS
SHIPMENT PIÑATA FREIGHT POLICY - Applies
to Standard and Premium Piñatas. Express shipping is not
available for Large or Jumbo Piñatas.
Express
charges for shipping piñatas are substantially higher than
standard ground service. We include Handling charges as a
means to recoup the cost of express shipping your
order. The schedule for the charges is shown
below. You must select the applicable handling fee
when you add a standard or premium size piñata item to your
shopping cart. The correct handling fee will be added
at that time. If you choose a handling fee that
differs from your shipping method, we cannot process your
order until we contact you and the discrepancy is corrected.
|
Express
Method
|
3-Day
Fed Ex
|
2-Day
Fed Ex
|
1-Day
Fed Ex
|
|
Pinata
Express Charge manually added before shipping
|
$12/pinata
|
$20/pinata
|
$35/pinata
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SHIPPING
TO
ALASKA,
HAWAII,
PUERTO
RICO,
VIRGIN
ISLANDS,
AND APO
LOCATIONS:
All
overseas shipments are made by U.S. Postal Service unless
otherwise requested by customer.
Al
low
6-8 working days.
SPLIT
SHIPMENTS:
We ship from two warehouses.
Your order may contain some products shipped from one
warehouse, and some products from another.
If so, this will be indicated on the packing slip, so
don’t panic if your entire order doesn’t arrive in the
same box.
Payment Methods:
We accept Visa, MasterCard &
American Express and Discover, personal checks, cashiers checks and money orders.
Personal checks must be deposited and cleared before we can
begin processing your order.
You can place an order online, using
your credit card and our secure shopping cart. If you
do not wish to use your credit card online, the shopping
cart will allow you to choose other methods (fax, phone,
mail) to send your payment. Please follow the
instructions given by the shopping cart. If paying by
postal mail, please send your payment to:
| Ross Enterprises |
| 4620 Kendall Wood Lane |
| Topeka, Ks 66617 |
Make your
check or money order payable to: Ross Enterprises
PLEASE INCLUDE YOUR E-MAIL ADDRESS and PHONE
NUMBER with any and all correspondence. This will
allow us to contact you, if necessary, regarding your order. Also, please enter a party or event date when purchasing products. (So that orders may be received in time.) Use
the "Special Instructions/Comments" box at the end of the check out form.
RETURNS
If you are not completely
satisfied with our merchandise, please call us and we will be
happy to process a credit for the value of the
merchandise. Please note the following:
You must report any
claims for damaged merchandise within ten days after receipt
of your order. We will provide a claim number and
instructions on how to return the merchandise to us. The
credit to your credit card will be issued after receipt of the
returned merchandise in our warehouse.
If you're returning
merchandise because it was delivered late, even if we shipped
it within the specified 24 hours, your refund will be issued
for the amount of the merchandise only. We are not
responsible for carrier's late deliveries.
Privacy
We value
your privacy, just as we value our own. The information
we collect in order to provide our products and services to
you will never be sold, given, or otherwise distributed to any
other party or entity.
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